Shipping & Returns Policy
Exchange Policy
The following Items can be exchanged for items of equal or greater value, the difference can be paid in cash,linx ,online bank transfer/deposit,paypal ,store credit & Sinogen issued giftcards
Instock Items
-Refundable
-Exchangeable
Pre-Order Items
- Non-Refundable
-Exchangeable
Custom Orders
-Non-refundable
-Exchangeable
Jewelery,Harnesses,Garters,Swimsuits,Undergarments,temporary tattoos/stickers
-Non-Refundable
-Non-Exchangeable
Exchange fee
Fee is as same as delivery cost
How to prepare my package for an exchange?
-Ensure the item is in original condition (failure to comply will result in a 30% fee or in extreme cases ,no refund )
-Put the item in a Non -Transparent bag and seal it to ensure that the item does fall out or get lost in transit .
-A new shipping label will be sent with your new package ,you/ the driver can attatch the adhesive label.If your just doing a return please attach your old shipping label
-The Exchange fee will be the same as delivery fee , there is no return fee
-Any extra item bought ,that was sent along with the exchange can be paid on delivery
Acceptable Reasons for Exchange
-Item doesn't fit
-You don't like the item
-Not as described
Return Policy
Items returned can be refunded via online bank transfer ,store credit or gift cards only excluding delivery fees
Instock Items
-Refundable
-Exchangeable
Pre-Order Items
- Non-Refundable
-Exchangeable
Custom Orders
-Non-refundable
-Exchangeable
Jewelery,Harnesses,Garters,Swimsuits,Undergarments,temporary tattoos/stickers
-Non-Refundable
-Non-Exchangeable
Return fee
1st return is free afterwards you will be charged same as delivery
How to prepare my package for a return?
-Ensure the item is in original condition (failure to comply will result in a 30% fee or in extreme cases ,no refund )
-Put the item in a Non -Transparent bag and seal it to ensure that the item does fall out or get lost in transit .
-A new shipping label will be sent with the driver ,you/ the driver can attatch the adhesive label.If your just doing a return please attach your old shipping label
-The return fee is the same as delivery fee
-The courier will collect the package as soon as we confirm the item is in order we will issue your refund via the preferred selected method excluding any delivery fees
Reasons for return
-Defective Items
-Not as described
Delivery Areas
We deliver throughout major zones in Trinidad and all of Tobago, due to courier policies some areas with high crime rates may have to meet the courier in a designated location near their village for safety concerns
Delivery Options
Package Tracking is available for all delivery methods
Trinidad Delivery
Cost: $30 TTD
Delivery Time:2-5 Days Mon-Sunday
Payment method accepted: Cash or Linx on Delivery, Online Bank Transfer, Bank Deposit ,Paypal
Description: Courier will call/text on the day of delivery
Tobago Delivery
Cost: $45TTD
Delivery time:4-7 Days (MON-SAT)
Payment method accepted: Cash or Linx on Delivery, Online Bank Transfer, Bank Deposit ,Paypal
Pre-order Delivery(Trinidad)
Location: Trinidad Only
Cost:$30TTD
Delivery time: 2-5 weeks (MON-SAT)
Payment accepted :Cash or Linx on Delivery, Online Bank Transfer, Bank Deposit ,Paypal
Instructions:Full Payment on Delivery or beforehand based on customer choice
Preorder Delivery (Tobago)
Cost:$45TTD
Payment Accepted : Cash or Linx on Delivery, Online Bank Transfer, Bank Deposit ,Paypal
Delivery time: 3-8 week(MON-SAT) ,based on the item ordered
Instructions:Full Payment on Delivery or beforehand based on customer choice
Free Delivery
Cost:Free
Payment Accepted : Cash or Linx on Delivery, Online Bank Transfer, Bank Deposit ,Paypal
Delivery time: 3-8 weeks for Preorders & 2-5 days for instock items(MON-SAT)
Instructions:Full Payment on Delivery or beforehand based on customer choice for preorders
Pick up Options
Self Pick up(Free)
-Location:Embacadere ,San Fernando on top the hill by the basketball court
-Payment Methods : Cash or Online Bank Transfer/Bank Deposit
-Cost:Free
Gulf City Pick up
-Location:Gulf City Mall ,La Romaine in front of Starbucks
-Payment Methods:Cash or Online Bank Transfer/ Bank Deposit
-Cost:$20TTD
C3 Center Mall
-Location:C3 Center Mall, Corinth Hills ,in front of Wonderful World
-Payment Methods: Cash or Online Bank/Transfer
-Cost: $30TTD
Payment Methods
Cash on delivery
Cash Payment can be made on pick up or delivery , change will be provided if needed
Linx on delivery
Debit Card or Credit card accepted on delivery
Online Bank Transfer or Bank Deposit
Payment to be transfer to our bank :
BANKING INFORMATION
Bank name: Republic Bank
Account Holder: Sinogen Clothing
Bank account number : 940801003801
Account type: Chequings
Clear Proof of payment should sent to us for payment confirmation by a screenshot ot Picture of transaction along with your order number:
Email: sinogentt@gmail.com
Whatsapp:+1-868-753-1084
Payment Fees
Payment fees are used to classify courier services based on the customers preferred payment method.Some couriers only accept a specific payment method and delivery fees & charges may differ.
Cash on Delivery: $20TTD
Linx Debit on Delivery:$4TTD
Linx Credit Card on Delivery: 4.5%