Thank you for shopping at Sinogen <3 .We hope you loved the items that you ordered :)
In case you're not fully satisified .Here's our return and exchange policy :
Refunds /Returns/ Exchanges
Thrift Items are non –refundable and unexchangable after 5 days of recieval
Pre-Order Items are non-refundable but can be exchanged for items of equal or greater value, the difference can be paid in cash.
Custom Orders are non –refundable and unexchangable after transaction has been made
Exchange fee is the same as delivery cost , packaging and label must be intact, items must be a good as new .
Items such as jewelry , undergarments ,temporary tattoos/stickers not limited to them are non refundable / exchangable regardless of if they fit,size charts are available in item description
Instock Items/Reserves
Acceptable reasons for refunds are
Defects:Once customer provides sufficient proof of defeat ,full refund will be awarded to customer ,excluding any delivery fees via Online Bank Transfer Only or Cash at our Pick up point in Embacadere San Fernando.
Not as Described: If the item you ordered is not like the stock photos,you can return or exchange the item , full refund will be awarded to customer ,excluding any delivery fees via Online Bank Transfer Only or Cash at our Pick up point in Embacadere San Fernando.
To exchange and item via any of our courier services the delivery fee will be charged.In some cases the customer will need to print an official return label
If you don't like the item: You can return or exchange the item , store credit will be given ,not including delivery fees (within 7 days of receiving the item)
If the item doesn't fit :You can return or exchange the item , store credit will be given ,not including delivery fees (within 7 days of receiving the item)
How to prepare my package for return or exchange ? What to expect?
+Ensure the item is in original condition (failure to comply will result in a 30% fee or in extreme cases ,no refund )
+ Put the item in a Non -Transparent bag and seal it to ensure that the item does fall out or get lost in transit .
+A new shipping label will be sent with your new package ,you/ the driver can attatch the adhesive label.If your just doing a return please attach your old shipping label
+The Exchange fee will be the same as delivery fee , there is no return fee
+ Any extra item bought ,that was sent along with the exchange can be paid on delivery
Thank you for Shopping at Sinogen Clothing ! Here are all you need to know about our Delivery Policy
Delivery Zone
We deliver throughout major zones in Trinidad and all of Tobago, due to courier policies some areas with high crime rates may have to meet the courier in a designated location near their village for safety concerns
Delivery Options
Trinidad(Home/Work Delivery)
Cost: $40TTD
Delivery Time:1-3 Day Mon-Sat
Payment method accepted: Cash or Linx on Delivery, Online Bank Transfer, Bank Deposit ,Paypal
Description: The courier will call on the day of delivery to ask for directions or a google location via whatsapp if neeed.They will then try to complete you delivery within the day .They typicall work from 9:00a.m- 6:00p.m(MON-FRI) and 10:00 p.m - 2:00p.m (SAT) .If your package isn't delivered within that time frame they will try again the following day.Odeliver /Certified Envoy is usually the local delivery company used.Please note that sometimes couriers work out of their work hours on their discretion .
Delivery Areas :All Areas in Trinidad Except:
Maracas , Maracas Bay, Las Cuevas ,Blanchisseuse , Brasso Seco Village , Matelot , Grande Riviere ,Monte Video , Matura , Salybia , Balandra, Rampanalgas , Sans Souci , L Anse Noire , Mission , Toco , Anglais Settlement , Cumana , Tompire , Mahoe , Fishing Pond , Caigual , Brooklyn Settlement , North Manzanilla , Morin Bay , Coal Mine , Plum Mitan , Upper Four Roads Tamana , Biche , Cocal Estate Mayaro, Howson , Carmichael , Lower Four Roads Tamana , Coryal , Tamana Road
Tobago (Home/Work) Delivery
Cost: $60TTD
Delivery time:4-7 Days (MON-SAT)
Payment method accepted: Cash or Linx on Delivery, Online Bank Transfer, Bank Deposit ,Paypal
Pre-order Delivery(Online Bank transfer)
Location: Trinidad Only
Cost:$40
Delivery time: 3-8 week (MON-SAT) ,based on the item ordered
Payment accepted :Online Bank Transfer/Bank Deposit
Instructions:50% downpayment of your pre-order item is required ,your pre-order will be placed and when it arrives in Trinidad the remaining downpayment can be made ,then we'll send your delivery.
Pre-order Delivery (Cash/Linx)
Cost:$80 (Includes 2 deliveries )
Payment Accepted : Cash on Delivery /LInx Debit Card or Credit on delivery
Delivery time: 3-8 week(MON-SAT) ,based on the item ordered
Instructions:50% downpayment of your pre-order item is required on your 1st delivery+ full payment for any instock items which will be received on first delivery+ Downpayment receipts ,your pre-order will be placed and when it arrives in Trinidad the remaining downpayment can be made on your 2nd delivery ,any reserves or additions can be paid for on this delivery
Pre-order Delivery (Tobago)
Location: Tobago Only
Cost:$50
Delivery time: 3-8 week (MON-SAT) ,based on the item ordered
Payment accepted :Online Bank Transfer / Bank Deposit
Instructions: 50% downpayment of your pre-order item is required ,your pre-order will be placed and when it arrives in Trinidad the remaining downpayment + delivery fee can be made ,then we'll send your delivery.
Self Pick Up (Free)
Cost: Free of Charge
Location:on top the hill by the basketball court / white tent , Embacadere ,San Fernando
Payment accepted: Cash , Online Bank Transfer, Bank deposit
Cash payment can be made on collection, Online bank transfer/ bank deposit must be made before pick up /before preorder is placed
C3 Center Pick up
Cost:$28
Location: Sir Solomon Hochoy Highway, Corinth, San Fernando
Payment accepted: Cash , Online Bank Transfer, Bank deposit
Cash payment can be made on collection, Online bank transfer/ bank deposit must be made before pick up /before preorder is placed
Late fee: $15 per hour late
Cancellation fee :$28 (can be paid on the day rescheduled for)
Fee will be waived if cancellation is 1 day in advance
Payment Methods
Cash on delivery: Cash Payment can be made on pick up or delivery , change will be provided if needed
Linx on delivery: Debit Card or Credit card accepted on delivery
Online Bank Transfer or Bank Deposit:
Payment to be transfer to our bank :
BANKING INFORMATION
Bank name: Republic Bank
Account Holder: Sinogen Clothing
Bank account number : 940801003801
Account type: Chequings
Clear Proof of payment should sent to us for payment confirmation by a screenshot ot Picture of transaction along with your order number:
Email: sinogentt@gmail.com
Whatsapp:+1-868-753-1084