• In-stock items: 2–5 business days.
• Standard preorders: 2–4 weeks (orders placed every Saturday).
• Express preorders: 2–3 weeks (orders placed immediately after payment).
• Custom orders from stores such as Shein, Temu, Amazon, AliExpress, and U.S. retailers typically arrive within 2–4 weeks.
• Local delivery: $45 TTD.
• Express Shipping Upgrade: $75 TTD.
• Free Express Shipping is available on qualifying website orders over $1000 TTD (excludes custom orders).

Customers can track their orders, from dispatch to delivery.

• 
  In-stock items are refundable and exchangeable.
• Preorder and custom order items are exchangeable but non-refundable.
• Jewelry, harnesses, garters, swimsuits, undergarments, temporary tattoos, and stickers cannot be returned or exchanged.
• The first return request is free.
• Exchange requests are subject to a $45 TTD fee.
• Items must be unused, unworn, and in their original condition.
  
  

• Gulf City Mall, La Romaine (in front of Starbucks)
• C3 Centre, San Fernando (in front of Wonderful World)

Pickup Hours: Tuesday–Saturday, 10:00 a.m. – 5:00 p.m.

Cash on Delivery

• Description: Cash payment can be made either at the time of delivery or at the designated pickup location.
  
• Change: Provided if needed.
  

Linx on Delivery

• Description: We accept both Debit and Credit cards via Linx at the time of delivery.
  

Online Bank Transfer or Bank Deposit

• Bank Name: Republic Bank
  
• Account Holder: Sinogen Clothing
  
• Account Number: 940801003801
  
• Account Type: Chequings
  
• Instructions: After making payment, please send a clear screenshot or picture of the transaction along with your order number to:
  
  Email: sinogentt@gmail.com
  WhatsApp: +1-868-753-1084