Cancellation Policy

At Sinogen Clothing, we want to ensure a smooth and hassle-free experience for all our customers. Please carefully review our cancellation policy below:

1. Pre-Order Cancellation

If you wish to cancel a **pre-order** after it has been placed, the following applies:

• Cancellation Fee: A 20% cancellation fee will be applied to the order if the cancellation is requested after the order has been placed, but before the item has been shipped.
• No Cancellation Fee: If the pre-order item has not yet been placed, you may cancel the order without any fee.

2. Delivery Attempts & Order Cancellation

For local deliveries, we allow up to **3 delivery attempts**. If the courier is unable to successfully deliver the package after 3 tries, the order will be automatically cancelled, and a refund (if applicable) will be issued minus any cancellation fees.

3. Blacklisted Customers

Customers who have been blacklisted due to non-payment or repeated issues will be required to pay for future orders in full **in advance**. These customers will not be eligible for any cancellation or return rights unless otherwise specified in the policy.

4. In-Stock Item Cancellation

If you wish to cancel an **in-stock item** before it has been shipped, there is no cancellation fee. If the item has already been shipped, our Return & Refund Policy will apply instead.

If you need to cancel your order, please reach out to our customer service team as soon as possible at sinogentt@gmail.com or contact us via WhatsApp at +1-868-753-1084.